Cancellations and Refunds Policy

Last Updated: 18 October, 2024

At Restrofy, we prioritize delivering your restaurant supplies as quickly and efficiently as possible. Whether you choose express delivery or next-day delivery, we strive to ensure your satisfaction. Please review our cancellation and refund policies to understand how we can assist you.

1. Order Cancellations

a. How to Cancel an Order

  • Next-Day Delivery: You may cancel your next-day delivery order up until 11:00pm the day before the scheduled delivery.
  • Express Delivery: Express delivery orders are processed immediately and cannot be canceled once confirmed.

To request an order cancellation, please contact our customer service team at [Insert Email] or call us at [Insert Phone Number] as soon as possible with your order number.

b. Order Processing Time

  • Next-Day Delivery orders placed before [Insert Time] will be processed on the same day for delivery the next business day.
  • Express Delivery orders are processed immediately for the fastest possible dispatch and cannot be modified or canceled once confirmed.

c. What Happens After Cancellation

  • If your cancellation request is successful (for next-day deliveries), any payments made will be fully refunded to your original payment method within [Insert Days] business days.

2. Refunds Policy

We strive to provide high-quality products, but if you are not satisfied with your purchase, you may be eligible for a refund. Please review the refund conditions below.

a. Eligibility for Refunds

  • Products must be returned in their original packaging, unused, and in resellable condition to qualify for a refund.
  • Certain items, including perishable goods, custom products, or hygiene items, may not be eligible for returns or refunds unless they are defective or damaged.

b. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to us at info@restrofy.online or call +918433201191.
  2. Provide Details: Include your order number, a description of the issue, and any supporting photos if applicable.
  3. Return the Item: If your return is approved, we will provide instructions on how to return the product.

c. Return Shipping

  • For defective or damaged products, Restrofy will cover the cost of return shipping. For other returns, you will be responsible for return shipping costs.
  • We recommend using a trackable shipping service to ensure your returned item reaches us safely.

d. Refund Process

  • After receiving and inspecting your returned item, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed, and the funds will be credited back to your original payment method within 2 business days.

3. Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Perishable goods (e.g., food ingredients, consumables).
  • Custom or personalized products.
  • Products that have been used, opened, or damaged after delivery.
  • Clearance or sale items (unless defective or damaged).

4. Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost. Be sure to include photos of the damaged product to expedite the process.

5. Late or Missing Refunds

If your refund has not been received within the expected time, please:

  • Check your bank or credit card statement.
  • Contact your bank or credit card provider, as refunds may take a few days to process.
  • If you have completed these steps and still have not received your refund, contact us at info@restrofy.online or +918433201191.

6. Changes to Our Policy

Restrofy reserves the right to modify or update this Cancellations and Refunds Policy at any time. Changes will be posted on this page, and your continued use of our services after any updates will constitute acceptance of the new policy.

7. Contact Us

For any questions or concerns regarding our Cancellations and Refunds Policy, please contact us:

Kolhupani Lower, Nanda ki Chowki, Dehradun, Uttarakhand 248007, India

Restrofy
Email: info@restrofy.online
Phone: +918433201191
Address: Kolhupani Lower, Nanda ki Chowki, Dehradun, Uttarakhand 248007, India